Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We provide you with a 1–hour answer warranty with all of our web hosting plans packages, which means every single assistance question you submit is going to be answered to in less than 1 hour max. Our support team members have been trained to very quickly correct any case and to ensure that you get detailed guidance on any trouble that you may have.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is delivered by a group of professional professionals who’re ready to respond to your request immediately. You could get in touch with the support crew by launching a tech support ticket from your Hosting Control Panel or by submitting us an e–mail. On working days, you may as well call us on the telephone or make use of the online chat solution.

  • Intuitive help center

  • An Intuitive Help Section

  • Web Planet has integrated a huge practical knowledge base into the Control Panel so as to have important step–by–step recommendations whenever you want. Each part of the Control Panel has its own contextual help area featuring a selection of how–to articles. We have also prepared video tutorials to ensure that you get a much better idea of the way in which to carry out any given job.