Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • Every single help request you send to us will be responded to within maximum one hour. If your trouble ticket or email needs additional assistance from an admin, we will timely forward it and leave a comment to notify you that your issue is being examined. If you order the Managed Servers package, any of the server management tasks included there will be carried out at a time that is suitable for you.

  • Top quality support service

  • An Excellent Customer Service

  • Our customer support staff will be at your disposal 24/7 if you need help while working with the Hosting Control Panel or with any of the applications that we have preinstalled on your behalf on the server. What is more if you require assistance with the ordinary admin tasks on your server, you can have a glance at the Managed Servers package, that includes data backup storage space, OS updates every week, problem troubleshooting and software installation procedures, server monitoring and restarting procedures, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Hosting Control Panel is installed by default for every dedicated web hosting plan. Among its functionalities is a rather time and effort–saving integrated knowledge base that will walk you step by step on all the operations that you can perform. The majority of how–to articles also video versions that demonstrate all the operations that you can carry out in a very illustrative way. You will find the help articles and the video tutorials in the upper right corner of each section of the hosting Hosting Control Panel.