Phone Support
What does ?phone support? imply in the arena of web hosting?
If you have ever had a web hosting account in the past or you've dealt with any other kind of online service, you probably know from personal experience that for many things it's better to talk to a live person over the phone than to exchange tickets or e-mail messages. If you want to find out more about a specific service before you decide to purchase it or if something small has to be made, for example, it'll be easier and faster to get it done real-time. If you're given the option to get hold of representatives over the phone, it is also very likely that you're dealing with a real website hosting supplier, not just a reseller. The type of support that you will get on the telephone differs between different providers - from standard issues to professional tech support. Usually most of the suppliers supply pre-sales assistance and first level telephone support, while more complicated tech matters are resolved through electronic mail and tickets.
Phone Support in Web Hosting
In case you choose to use one of our web hosting plans, you will be able to connect with our customer support team over the telephone for 14 hours every day. We can help you choose the perfect plan for your websites since we believe that it's better to discuss this kind of issues with a live person. In case you already have an account, we are able to assist you with any sales/billing questions and general matters, even with some tech problems which don't require a lot of time or escalation to a system administrator as it will be more appropriate to open a support ticket for time-consuming issues in order to have all the communication in one place. We have phone numbers in the US, the United Kingdom and Australia, so you are able to call the one you prefer and talk to our agents.