If you’ve ordered a web hosting package and you’ve got certain questions with regards to a specific feature/function, or in case you’ve stumbled upon some complication and you require assistance, you should be able to touch base with the respective client support team. All hosting companies use a ticketing system regardless of whether they offer other ways of contacting them along with it or not, because of the fact that the quickest way to solve an issue most often is to send a ticket. This kind of communication renders the replies sent by both sides simple to track and enables the help desk staff representatives to escalate the problem if, for instance, an admin has to get involved. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which means that you must have no less than 2 separate accounts to touch base with the client support team and to actually administer the hosting space. Incessantly switching between different accounts could sometimes be a burden, not to mention the fact that it takes a long time for most hosting companies to respond to ticket requests.

Integrated Ticketing System in Web Hosting

In contrast to what you may find with many other hosting providers, the trouble ticket system that we are using with our web hosting plans is an integral part of the Hepsia Control Panel, which is included with all accounts. You will not have to memorize different sign-in names and passwords, as you will be able to manage your tickets and the web hosting account itself from a single location. So, in case you’ve got an inquiry or face a challenge, you can get in touch with our customer service team straight away. Our system comes with a smart search functionality. This implies that even if you have opened a large number of tickets over the years, you will be able to track down the one that you want in no time. In addition, you can check knowledge base guidelines for dealing with commonly experienced challenges.