The access to the customer and technical support that a web hosting company offers can tell you a lot for the services they provide as well. When you're allowed to use only e-mails and / or tickets, you have most likely come across some reseller not the web hosting provider. If this is the case, you'll probably have to wait for several days to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to get in touch with the true web hosting company for additional help. When the supplier offers you several ways of communication with fast response time which are available at any time, they're almost certainly the top provider, not just a reseller. Which means that you will enjoy well-timed assistance and high quality support because they'll have immediate access to the servers where your account is. Regardless of the problem - technical or sales, it's always better to be able to get in touch with your website hosting company directly via your preferred way of communication.

24/7 Customer Support in Web Hosting

We acknowledge the importance of receiving assistance in a timely manner, that's why our web hosting services come with 24/7 technical support along with several options for communication. In case you don't have an account yet, you can easily give us a call or come on our live chat and speak with a live agent, so that you can find out about our services or check if our servers meet the system requirements for your web sites. In this way, you won't end up ordering a service that you can't use. If you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel when the issue is entirely technical or it needs further analysis. Unlike the majority of suppliers out there today, we answer to all the tickets within one hour, so you will not have to wait for a whole day. Our support services can be used twenty-four-seven, even during public holidays.

24/7 Customer Support in Dedicated Servers

With a 1 hour maximum answer time warranty, you will take advantage of lightning-fast support when you order a dedicated server from our company. Our customer and tech support teams are accessible 24/7/365, which means that if you open a support ticket via your billing account or you send an email about any kind of problem with your server or the pre-installed software on it at any time of the day, you'll have a response within 1 hour, even during holidays. Our ticketing system is the better option when the matter involved needs longer time to be solved or in case it has to be forwarded to our admins, as it is easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you'll be able to call us or talk to a live representative via our chat service. In case you add the Managed Services upgrade to your server plan, our administrators can also help you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 as well.