Even though the hosting service supplied by the different companies seems the same, each provider has their own platform with its own modifications and different ways to complete given operations. This is why, an info-packed knowledge base would be very helpful both for persons with no experience and for technically seasoned individuals who will at some point discover how certain operations are executed, but will waste some time in the process. The aim of such a knowledge base is to help make the service quick and simple to use, saving users a lot of time and energy. The outcome is more content customers, as they can swiftly find the information they are searching for, and substantially less work for the client support team, because typically the majority of the questions and problems that customers have are already described in the knowledge base. In case the articles are professionally written and cover more topics, you’ll be able to discover more not only about your own account, but also about the web hosting service in general.

Extensive Online Documentation in Web Hosting

All web hosting plans that we offer come with an elaborate knowledge base where you can find everything you need to know with regards to your web hosting account. Irrespective of whether you need to set up a brand-new MySQL database, to forward a domain name by means of an .htaccess configuration file or to create an e-mail address on your personal computer or smart phone, you can just check our step-by-step help articles and all the info that you require will be there. When you open a specific section of the Hepsia Control Panel, you can see articles that are related to the features that can be accessed through it. If you want to check the whole article collection and get informed about all the functions that Hepsia offers, or only to read general information about the web hosting service, you can explore the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We have tried our absolute best to cover any predicament that you may possibly stumble upon, but if you don’t find the information that you are searching for, you can always touch base with us, as our tech support team members are available 24 hours a day.